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Frequently Asked Questions (FAQ) Q. What does owner-repaired mean? A. Owner-repaired means that you, as an owner/operator, can easily perform repairs on your ATM with the assistance of our 24/7 Help Desk – FREE – NO CHARGE – EVER!!! Q. Why have I never heard of an ATM machine that I can repair myself? Have they been around long? A. Frankly we never considered the need to market our machines for their owner-reparability and low cost of ownership advantages. Wellington Technologies has been supplying businesses throughout the U.S. with owner-repaired machines since 1999 but realized only recently that a great many ATM owner/operators did not know about our products and their potential for increased profitability through ATM ownership opportunities. Q. Why should I purchase an extended parts warranty? A. Wellington’s all parts extended warranty is a very cost effective way of keeping your cost of ownership at a minimum. For $.77 per day all of the parts on your Wellington ATM are covered. That means NO REPAIR BILLS on your ATM machine EVER. Costly labor charges become a thing of the past because you are now the "service technician" - no more maintenance/service contracts. Q. I already have a "FREE" machine at my location. Can I profit from owning my own ATM? A. Yes – With a Wellington owner repaired ATM machine you can PROFIT From ATM ownership. Wellington Technologies can analysis your current situation and advise you on your potential profit with the only ATM that is completely owner-repaired and has the lowest 5-year operating cost in the industry. Q. How quickly can I get a Wellington ATM? A. You can have your new Wellington ATM machine in your location, up and running, in about 10 days. Q. What do I need to do to get my location ready for my new Wellington ATM? A. All you need is a location close to the front door that has a standard outlet, a phone or Internet connection (WebGateway?) and vault cash to fill your ATM when it arrives. When the machine is delivered to your location a simple phone call to our Help Desk staff will have you up & running that same day. EASY!!! Q. My ATM location is 20 miles from my house. Is there any way to check on the machine without having to go to the location or bother the employees? A. Yes – one of the many advantages to processing your ATM through Wellington is our real-time activity reporting via the Internet. You can easily check the cash and activity status of your machine from the comfort of your home or office without having to travel to or bother the staff at the location. CONVENIENT!! Q. I want to place an ATM in a location that is open 24-hours a day. If I have problems with the machine at 1 a.m. on a Saturday will I have to wait until Monday to get my problem resolved? A. NO! – Wellington’s Technical Support is TRULY 24/7 support. Unlike many of our competitors (who promise 24 hour assistance but really just have an answering service that cannot help you beyond taking a message to be delivered next business day), you will always get in touch with a knowledgeable, helpful member of our Wellington staff. (back to top) 1. Why are your ATM’s so much less expensive to operate? The Wellington ATM is custom-designed to be easily and quickly repaired by the owner. It operates on a regular 110 current, safely shares a phone line, with no expensive and intrusive installation or extra phone lines. Only locations processing 500-600 transactions per month typically require a separate voice grade telephone line. Our ATMs all use the same basic component parts. With our 5-year parts warranty, you do not have to buy parts and you can install them yourself with the help of our tech staff. 2. What about the ATM cards we already have issued? You stay with your existi ng ATM and VISA check programs. If Wellington is processing 100% of your ATM locations, your financial institution would continue as a card-issuing only customer with your current card services provider. 3. Would I have to settle daily ATM transactions with 2 networks? Yes, your financial institution would continue to settle transactions exactly the same as you have been and Wellington’s would settle the same way, but into a separate ATM Settlement, or G.L. Account. Your ATM transactions would automatically be included in your daily incoming Fed Letter and would be processed exactly as you are doing now. Ask one of our references how easy this really is. 4. What do I do about “Triple DES” and any old machines? Financials have until December 2006 to be compliant so this gives you time to fix or phase out old equipment. All Wellington ATMs are already Triple DES compliant. We will work with you on trade-ins and quantity discounts. Beware of “great deals” on non-compliant machines or many hidden service charges. 5. Can it be profitable to place an ATM? Yes, and with as few as 31 transactions per month. See the attached financial analysis. The low cost of the machine, no extra line charges, and no monthly maintenance contracts make this possible. Financial can buy machines and place them or lease them to their retail accounts offering a new service income source. You may even decide not to surcharge certain customers or members. This can be done by us simply programming in the BIN’s. 6. How will my transactions be reported? Daily cut-off occurs at 1:30 PM mountain-time with vault cash and surcharge income credited to your settlement account daily. On-us transactions are posted as foreign transactions at every Wellington-processed ATM, since your ATM and VISA check card base remains with your current provider. This is the reason that Wellington typically recommends that your financial institution leave your at-bank ATM locations on your current ATM processing provider. We have found that only approximately 10% of all ATM transactions that take place off-premises ATM locations are on-us. At- bank ATM locations typically run as high as 90%+ on-us with customer loyalty and free transactions. Your financial institution would be charged the current CIRRUS network fees associated with switched (foreign) transactions. These fees are typically more than offset by the surcharge income from non-on-us transactions off premises. 7. Is dial-up ATM processing slow? No, because the dialing process is started the instant that the customer swipes the ATM card. By the time the customer has entered the PIN number, type of transaction and amount, the Wellington ATM dial-up process has been completed. Studies have shown that our dial-up transactions complete in nearly the same time as the expensive leased line ATMs. 8. What monthly reports do I receive? Wellington provides monthly transaction activity and profit or loss reports by location to quickly balance your ATM settlement account. Wellington also gives you the ability to view your ATM’s activity via the Internet. Many customers comment that this is the first time that they actually knew if a machine was profitable or not. If a machine is not profitable, you may decide to relocate it or encourage the site to offer a coupon. We would also assist you in finding a new location. 9. What is the freight on an Odyssey 1000 and how do you install it? Freight is included! When working with a location outside of our immediate area, we will walk you through the installation process at no charge. If bolting to the floor is required, that can take another 15 minutes. Total installation takes typically, less than an hour. 10. How long does it take to get a machine and begin my program? Usually, it is completed within 10 days of the placement order. (back to top)
Give Wellington Technologies a call today to find out how
we can help you with your ATM needs! 1-800-494-6984 |
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